Broker Account Manager Summit

Erin L. Albert is Chief Pharmacy Relations, Network, and Privacy at Mark Cuban Cost Plus Drugs Company, PBC. She is both a pharmacist and attorney. Prior to joining Mark Cuban, she worked in a variety of pharmacy roles, including pharmacy benefits, taught pharmacy students at Butler University Collect of Pharmacy and Health Sciences for over a decade, served as a director of content for two different ACPE accredited Continuing Pharmacy Education programs, consulted in both fee-for-service and managed care Medicaid, worked in pharmaceutical medical marketing-and in community practice pharmacy as a staff pharmacist and pharmacist-in-charge. She is also a freelance writer and author of over a dozen books, and occasional podcaster.

Benjamin Jolley is a third-generation independent community pharmacist practicing at the oldest continuously operating pharmacy in Salt Lake City, Jolley's Compounding Pharmacy. In 2025, he became the most prominent advocate for structural separation of PBMs and pharmacies by speaking to a crowd of more than 20,000 people about the abuses imposed upon small business pharmacies and the general public by the vertically integrated monopolist PBMs. Benjamin is a Senior Fellow for Healthcare Policy at the American Economic Liberties Project. He writes a blog, ramblings of a pharmacist, on the intersection of market power, pharmacy practice, and pharmacy pricing, which is available at benjaminjolley.substack.com

Coming soon

Jake Frenz is the founder and CEO of SmithRx, a new type of pharmacy benefits manager (PBM). Jake is dedicated to reducing the complexity and cost of pharmacy benefits, pioneering a disruptive new model that is transparent, 100% pass-through, and prioritizes costs over discounts. Prior to founding SmithRx, Jake built the operations organization at Collective Health, and led large program teams delivering commercial and Medicare healthcare products at Anthem. 

Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.

Vidya Drego, VP of Marketing at SmithRx, has been instrumental in building and scaling the company's marketing organization over the past two and a half years. Bringing extensive experience as a SaaS marketing leader at notable companies including HubSpot, LinkedIn, and Salesforce, Vidya leverages her deep expertise in software and technology marketing to drive impactful growth strategies. She is dedicated to crafting compelling narratives and fostering strong relationships, all aimed at advancing SmithRx's mission and empowering its partners and clients.

Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.

Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.

Coming soon.

Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.

Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.

Coming soon...

Holly Mustaq is the Director of Connect 360 at SmithRx, with over 19 years of experience in the PBM industry. She leads a team focused on operational excellence and driving impactful drug cost savings for both employer groups and members, while enhancing access to affordable medications and driving cross- functional collaboration. With over 20 years of experience in healthcare, her expertise spans patient access, patient assistance programs, and healthcare insurance, including commercial plans, Medicare, Medicaid, and PBMs.

Nichole Sharp is the Director of Member Support. She has over 15 years of experience working operationally in the call center space and leading teams. Nichole has worked with SmithRx for the last 3 1/2 years and has spurred numerous initiatives to scale the Member Support Department while also continuing our focus of delivering world-class member experiences

Coming soon...