Broker Account Manager Summit

Joy leads SmithRx's customer and member experience efforts with a focus on creating high-performing, service-oriented teams. Drawing from over two decades in healthcare, including managing operations for a national specialty pharmacy, Joy has expertly scaled SmithRx's service division from 45 to 300+ team members in under two years. Her business acumen, honed at the University of Denver, combined with her hospitality background, fuels her passion for exceptional client care. Joy's personal experiences navigating healthcare challenges drive her mission to ensure accessible, affordable care for all.

Coming soon.

Alan oversees the company's pharmacy initiatives, including manufacturer relations, network management, and clinical solutions. His background includes clinical leadership roles at Magellan Health and Veridicus Health, as well as hands-on experience as a practicing pharmacist. Alan's academic credentials include an MBA and PharmD from Idaho State University, a Bachelor's in Chemistry and Business from Westminster College, and specialized training in managed care pharmacy. His comprehensive understanding of the industry drives SmithRx's innovative approach to pharmacy benefits management.

Tanvi Patel is a driving force behind Amazon Pharmacy's efforts to evolve the pharmacy experience. As the leader of the Partner Services team, she forges strategic alliances within the industry, including payers, PBMs, employers, manufacturers, prescribers, suppliers, and tech innovators. A seasoned veteran with 13 years at Amazon, Tanvi has spearheaded groundbreaking initiatives at the nexus of consumer needs and digital disruption. Before Amazon, she spent a decade as a mobile and media strategy consultant, including time at MTV Networks, shaping consumer experiences. Tanvi's expertise spans finance, health administration, information technology, and business strategy. She holds BS degrees in Finance and Health Administration from University of Arizona, a MS in Information Technology from University of Maryland, and an MBA from New York University.

Coming soon.

Lisa orchestrates post-sales client education and engagement at SmithRx, leveraging her expertise to design and deliver impactful training programs. Her previous role as a Senior Account Manager at SmithRx provided invaluable insights into customer needs and success drivers. Lisa's career is distinguished by her ability to forge strategic partnerships and her commitment to comprehensive client support. Her multifaceted approach consistently yields high customer satisfaction and drives business growth in the healthcare sector.

Bronwyn spearheads the broker and partner experience initiatives at SmithRx. Her diverse background spans mortgage technology startups and multifaceted roles at Zillow, where she honed her skills in both B2B and consumer-facing products. Bronwyn's expertise in digital product development and user experience optimization brings a fresh perspective to SmithRx's offerings. Based in Seattle, she balances her professional pursuits with family life, parenting a young daughter.

Jordan combines academic insight with extensive industry experience to drive exceptional outcomes. Armed with a Masters in Human Development from Virginia Tech and over a decade in healthcare and customer success roles, Jordan guides his team in fostering strong client relationships. His leadership style emphasizes strategic thinking and client-centric solutions, ensuring SmithRx delivers unparalleled value to its partners.

Alissa Johnson leads the Connect 360 program expansions at SmithRx. SmithRx Connect 360 offers members and employer groups lowest cost medications, often with up front savings. Previously, she worked in hospital operations and as a clinical pharmacist in solid organ transplant.

Bhavini is a seasoned Tech Executive, she has led team transformations through different growth stages across public companies like Microsoft, and startups such as Cruise and Headspace; spanning different industries like autonomous vehicles, healthcare, wellness, enterprise, consumer social. Bhavini loves using human-centered design with streamlined automation to create experiences that improve people’s lives.  Additionally, she enjoys giving back to the community, advising C-level executives, mentoring at Techstars, First Round, Plato, and has also founded a group of Women Technology Executives in Los Angeles to support and foster this group while playing an active role in the LA CTO Forum.