Privacy Policy

Smith Health, Inc. (“SmithRx”, “Company”, “we”, or “us”) respect your privacy. This policy describes the types of information we may collect from you or that you may provide when you visit the website at (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party; or
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You

We collect several types of information from and about users of our Website, including any information that identifies, describes, relates to, or could reasonably be linked or associated with you or your household (“Personal Information”). Personal information that we may collect about you includes:

  • Identifiers such as name, postal address, e-mail address, telephone number, member ID, account identifier, social security number, or online identifier;
  • Information about your internet network activity, including browsing or search history, the device or browser you use to access our Website, and information about your interaction with our Website;
  • Geolocation information such as IP address; and
  • Information that you send to us when you contact us through our Website.

We may collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.


We use cookies and similar tracking technologies for automatic data collection and to provide website analytics. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including any Personal Information:

  • To present our Website and its contents to you.
  • To verify your identity to ensure all communications are secure and confidential.
  • To provide you with information or services that you request from us.
  • To provide, support, personalize, and develop the Website and our products and services, including for analytics and marketing purposes.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our Website or any services we offer or provide through it.
  • To allow you to participate in interactive features on our Website if you choose to do so.
  • To contact you about our services that may be of interest to you.
  • To maintain the security and integrity of the Website, detect security incidents, protect the Website against fraudulent and illegal activity, and enforce our Terms of Service.
  • To comply with our legal obligations, including maintaining records of our compliance with federal and state law requirements.

We may also use your information, including any Personal Information, for other purposes consistent with the context of the collection of your Personal Information, as otherwise disclosed to you at the time your Personal Information is collected, or with your consent.

Disclosure of Your Information

We may disclose Personal Information that we collect or you provide as described in this policy:

  • To contractors, service providers, and other third parties we use to support our business, including organizations that provide services related to: maintaining, operating, hosting, and improving the Website; payment processing; customer service; sending emails; fulfilling orders; technical support; data analytics; and marketing and advertising, and with whom we have a contract that includes appropriate privacy obligations.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SmithRx’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SmithRx about our Website users is among the assets transferred.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use (https://smithrx.local/terms) and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SmithRx, our customers, or others.

We may also disclose your information, including any Personal Information, for other purposes consistent with the context of the collection of your Personal Information, as otherwise disclosed to you at the time your Personal Information is collected, or with your consent.We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any Personal Information to or on the Website. We do not knowingly collect Personal Information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, register on the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any Personal Information from or about a child under 18, please contact us at

Do Not Track Signals

At this time, our Website does not respond to “Do Not Track" signals. Certain web browsers and other devices you may use to access the Website may permit you to indicate your preference that you do not wish to be “tracked" online. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your California Privacy Rights

California law requires us to provide a Notice at Collection to California residents. This policy describes the categories of Personal Information we collect, how we collect and use them, and how we disclose them. We do not use or disclose sensitive Personal Information for purposes other than those described in this policy. We do not sell or rent your Personal Information or share your Personal Information with third parties for targeted advertising purposes.

California law gives California residents certain rights to their Personal Information. These rights are described below. To exercise one or more of these rights, please submit a verifiable request to us at You may also authorize another person (your “authorized agent”) to submit a request on your behalf.

Within 10 business days of receiving your request, we will confirm receipt and provide you with information about how we will process the request. We may ask you to provide certain additional information about yourself in order to verify your identity, such as name, physical address, email address, or phone number. If you submit a request through an agent, we will require your agent to provide information verifying that you have authorized them to act on your behalf, and we may contact you for confirmation. It may take up to 45 days to fulfill your request. If we cannot complete your request within the initial 45-day period, we will notify you in writing within this period. If we deny your request, and to the extent permitted by law, we will notify you of the decision and the basis for the denial.

  • Right to Know and Access

You have the right to request that we disclose to you the categories and specific pieces of Personal Information that we have collected, used, or disclosed about you; the categories of sources of that Personal Information; and the business or commercial purposes of such collection, use, or disclosure. You may follow the methods described above to submit a verifiable consumer request for this information up to two times in each 12-month period.

  • Right to Correct

You have the right to request that we correct inaccuracies in any Personal Information that we have collected about you, subject to certain exceptions.

  • Right to Delete

You have the right to request that we delete the Personal Information we have collected from you, subject to certain conditions and exceptions.

  • Right to Non-Discrimination

We do not discriminate against consumers for exercising any of their rights with respect to their Personal Information. If you exercise any of your rights under this policy, we will not deny you our services; charge you different prices or rates for our services; or provide different levels or quality of services to you.

Third Party Services

Our Website may contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control and to which this policy does not apply. We are not responsible for such third party websites and encourage you to carefully read the privacy policies and statements of those websites. The inclusion of a link on the Website does not imply endorsement by us of the linked website or service.

Security and Retention

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.We will retain your Personal Information for as long as is necessary to fulfill the purposes set out in this policy, or for such longer period as may be required or permitted by applicable law and regulations. We will also retain your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page and to indicate that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this policy and our privacy practices, contact us by mail at: 300 Brannan St. Suite 601. San Francisco, CA 94107, or via email at