January 30, 2024

Member Portal Troubleshooting

ACCESSING THE PORTAL
Creating a SmithRx account will allow you to get the most from your pharmacy benefits.
Here, you’ll find key plan information, ID cards, history of prescriptions, and ways to connect
directly with our team.

Registration
Registration is not required if you already have an existing account with us. Dependents can also set up an account,
and registration is not age-restricted. However, each person on the plan must use a different email address.

1. Create An Account
○ Go to member.mysmithrx.com/login
○ Click "Create an account"
○ Fill out the information using the required fields
■ First & Last Name
● This must match the spelling and format provided by your employer. Please reach out to your HR  department if you are having issues.
■ Birthdate
■ Phone Number
■ Member ID or Last 4 of SSN
■ Email Address
■ Create Password
Password Requirements:
● Must be at least 10 characters long
● Use mixed-case letters
● Include at least 1 number
● Include a special character or
symbol
 
2. Confirm Registered Email
○ Once you’ve clicked "Create Account," we will send a verification email to the email that you used to register.
○ Please find the “Welcome to SmithRx Portal” email from hello@smithrx.com in your inbox. You’ll need to click the "Sign in to your account" link to complete registration. This must be done within 15 minutes of receiving the email.
○ If you are not seeing this email, it may be in your spam folder.

3. Multi-Factor Verification
○ You will be prompted to set up Multi-Factor Verification (MFV) once you’ve logged in for the first time. MFV is not required so you can skip this step if you’d like. If you are not seeing this prompt, you can set it up through your profile page.

4. Home Page
○ After completing or skipping MFV, you will now be on the homepage of your account. Here, you can find
the 'Find my Meds' tool and view your SmithRx membership card.


TROUBLESHOOTING

Account Locks
On the 5th invalid login attempt within 5 hours, your account will be locked for 5 hours. We
recommend a password reset after the lock is lifted

Password Reset
Please follow these steps to reset your password. If you still cannot reset your password, it’s possible that you may have not fully registered and will need to complete step 2 from the previous section.

1. Forgot Password
○ Go to member.mysmithrx.com/login
○ Click 'Forgot Password' on the 'Enter Your Password' page.
○ Please then enter your: Registered email, DOB, and Member ID
2. Reset Password
○ After clicking "Reset Password", you will receive an email with a link to reset your password.

Member Support
If you have an issue and need to contact us, you can connect with a Member Specialist.

Chat: At www.SmithRx.com
Phone: 844.454.5201
Email: help@smithrx.com

Hours
8 am-8 pm ET (Monday - Friday)
11 am-4 pm ET (Saturday)